The list of satisfied clients includes analytical and clinical laboratories, provincial and municipal government departments and agencies, regulatory and standards agencies, professional societies, hospitals and educational facilities.
Health Canada
2008 - Developed an evaluation tool for the assessment of laboratory services provided to Canadians, and their dependants, stationed with
Canadian Missions overseas as part of the "Public Service Health Overseas Program" project.
New Brunswick Department of Health
2007 - Conducted a comprehensive review and assessment of the current state of public health laboratory support in New
Brunswick in the absence of a Provincial Public Health Laboratory. This included an in depth survey of services
provided, on site visits to regional laboratories and in depth research of the provision of public health laboratory
services nationally. Recommendations and changes required to meet Federal expectations and best practice standards,
together with a business case to address gaps in services and quality, were developed and presented.
Ontario Ministry of Health and Long Term Care, Laboratories Branch
2006/07 - Retained to conduct a third party review of the Eastern Ontario Laboratory Association's (EORLA) business case to
determine the validity of the EORLA service delivery model projections regarding: cost avoidance and efficiencies in
hospital laboratory expenditures; with the expectation of greater efficiency in the use of human, financial,
medical, scientific and technological resources producing a robust and viable integrated laboratory. A detailed
analysis of all aspects of the business case was conducted by a team of eight consultants.
Provincial Laboratory Coordinating Office, Vancouver, BC
2005 - Facilitated the introduction and implementation of quality management principles in all BC hospital laboratories,
as part of a broad Lab-Reinvestment initiative to create a coherent patient-centred laboratory system focused on
seamless service delivery. Medical and technical advisory and working groups were established to develop template
documents, such as a quality manual and procedures for transfusion medicine and to lead the education and
implementation strategies over a period of a year.
Ontario Ministry of Health and Long Term Care, Laboratories Branch
2005 - Conducted a detailed business case analysis of a proposal to provide water testing in Ontario on a cost recovery
basis. The study included an analysis of the water testing process and the associated costs, surveying the Public
Health Units and making recommendations for implementation of a cost recovery fee.
Office of Health Promotion, Halifax, NS
2005 - Sub-contracted by Horizons Community Development Associates as one of five facilitators working with representatives
of organizations involved in injury prevention, to develop evaluation criteria for the provincial injury prevention
strategy.
Ontario Ministry of Health and Long Term Care, Laboratories Branch
2001/02 - Completed an operational review of the Data and Specimen Handling at the Central Public Health Laboratory in Toronto; and
subsequently retained on a second contract to work with the staff to facilitate the implementation of the recommended changes
to meet Ontario Laboratory Accreditation requirements.
Northern Alberta Institute of Technology (NAIT)
2011 - Contracted to undertake a study of cytotechnology training in British Columbia, Alberta, Saskatchewan, Manitoba and
Ontario, to identify the desired future state, complete a gap analysis between current and future states and to recommend various
regional model options.
The Royal College of Physicians and Surgeons of Canada
2009 - Designed, implemented and analyzed a detailed on-line survey as part of the data gathering for a study of quality
practices in pathology and laboratory medicine. Also surveyed related organizations and conducted literature reviews, to
formulate a detailed report to include recommendations for strategies and solutions.
Cancer Care Ontario
2006 - Facilitated the implementation of the Pathology Checklist Reporting Project, based on the College of American
Pathologists (CAP) Pathology checklists for cancer surgery. This entailed preparation of technical documents
detailing audit criteria, auditing process, coding rules and glossary of equivalent terms; interviews with Regional
Vice-Presidents; as well as organizing and supporting a three week tour of Ontario in 23 locations, to present
the results of the first audit of 44 hospitals.
City of Ottawa, Utilities and Public Works Department
2002 - Conducted a detailed review of current operations of the Laboratory Services Section, benchmarked against similar
municipally operated water treatment and distribution facilities and proposed an operational strategy to reflect
the need to meet ISO 17025 standards, regulatory requirements and customer expectations, within defined resource
constraints.
VON Lunenburg County, NS
2003 - Prepared and delivered education sessions on caring for the caregiver.
Canadian Blood Services
2002 - Undertook an operational review; process mapping and gap analysis, to optimize efficiency and to ensure all
required standard operating procedures (SOPs) were available. The Canadian Blood Services Toronto Centre was
concerned with ensuring compliance with stringent federal regulatory standards, mandated as a result of The
Report of the Commission of Inquiry on the Blood System in Canada (the Krever Report).
College of Respiratory Therapists of Ontario
2002 - Conducted a review of the issues surrounding accreditation and examinations, facilitated discussion of the issues by the College's
Registration Committee and prepared a summary report detailing options.
College of Medical Laboratory Technologists of Ontario
2001
Designed and delivered a training program for complaint investigators.
Central Health, Newfoundland
2011 - Engaged to review and assess documentation relating to the validation of two Beckman Coulter DxH™ 800 Hematology Analyzers and the
two Beckman Coulter AcT™ 5diff AL (autoloader) Hematology Analyzers. The review and analysis included assessing the adequacy of the
validation protocols, comparison studies between new and existing equipment and normal ranges established. Recommendations for further
actions were provided and later assessed.
Weeneebayko Area Health Authority
2010 - 2011 - Supported process improvement activities in order to meet the requirements of the provincial accreditation program.
This included an initial gap analysis and development of recommendations, recruitment of interim management staff and assistance with
longer term recruitment. Ongoing monitoring of progress identified the need for assistance with SOP writing and planning for
accreditation site visit.
Diagnostic Services of Manitoba
2010 - Conducted on-site assessments of two hospital laboratory sites using CAP accreditation checklists; identified gaps in compliance to the standards;
assisted staff with the interpretation of CAP standards and accreditation requirements; provided recommendations and an action plan to
correct the non-compliances.
Health Care Network of South Eastern Ontario
2009 - Undertook a detailed review of the Southeastern Ontario Regional Hospital Laboratory Services in partnership with HealthTech
Consultants. QSE took the lead on the current state assessment, governance, and human resource assessment and planning components of
the project; facilitated stakeholder engagement; and provided support and advice on the formulation of a future state model, and the
business plan components of the project.
Southlake Regional Hospital, ON
2008 - Undertook a study of pathologist staffing required to support the transition from a small community hospital to a
large regional centre, benchmarking against other similar facilities and studies done nationally as well as in
other countries.
Grand River Hospital, Kitchener, ON
2008 - Developed a corrective action plan for implementation over an 18 month period, based on deficiencies cited in a
recent accreditation site visit and taking into account pans for merging laboratory operations in two facilities.
York Central Hospital, Richmond Hill, ON
2004, 2008 - Facilitated and supported the implementation of a quality management system for the laboratories, including
production of a quality manual, process mapping and development of policies and procedures and staff education
over an eight month period. Requested to return 4 years later to review progress and readiness for second
accreditation in 2009.
Prince Rupert Regional Hospital, BC
2008 - Conducted a review and analysis of current workflow patterns and laboratory layout; developed recommendations and
options for the layout and design of a new laboratory, including the out patient blood collection area. The final
report included supporting documentation such as process maps, movement diagrams and drawings for a number of
potential layouts of the new laboratory space.
Hospital for Sick Children, Toronto, ON
2004 - 2008 - Conducted an operational review of one laboratory division, recommended changes to policies, processes and procedures, organizational structure and facility
design. Retained on a second contract to facilitate the implementation of the changes recommended and ensure that
all of the required procedures were documented. Subsequently engaged for analysis and revision of staff roles
and responsibilities and associated position descriptions. Produced a "Guide to Child-friendly Blood Collection
Procedures" that will be distributed to hospitals and laboratories throughout Ontario.
Campbellford Memorial Hospital, ON
2005 - Facilitated and supported the implementation of a quality management system for the laboratories, based on
provincial laboratory accreditation regulations. This included production of a quality manual, process mapping
and development of policies and procedures and staff education.
Capital District Health Authority, Halifax, NS
2005 - 2007 - Retained to implement quality management systems in all of the thirteen hospital laboratories over a two-year period 2005-2007. Conducted an initial
gap analysis, set up working groups, provided education and guidance.
Baycrest Centre for Geriatric Care, Toronto, ON
2005 - Supported the implementation of quality systems management for the laboratory, including education of staff, production of a quality manual and developing a document control system for laboratory policies, procedures, forms and any other documents as identified.
Centre for Addiction and Mental Health, Toronto, ON
2003 - Assisted the Laboratory's management with the self-assessment of the quality system in compliance with the
Ontario Laboratory Accreditation requirements and prepared an action plan to prioritise improvements required and
to address any remaining non-conformances.
Cape Breton District Health Authority, Sydney NS
2003 - Reviewed the organizational structure of the laboratories within the district and recommended changes that would result in more
efficient and effective operations.
Assiniboine Laboratory, Winnipeg, MB
2009/2010 - Assisted the laboratory with its preparation for provincial accreditation, by doing a gap analysis, recommending changes,
reviewing, revising and writing procedure manuals for all areas of the laboratory.
LifeLabs Vancouver & Victoria BC
2009 - Developed and applied appropriate checklists to assess the readiness of the two large reference laboratories for ISO15189
accreditation. The assessment was conducted in two parts, first to assess the pre and post analytical aspects of the operations and
included visits to a representative number of Patient Service Centres; then the assessment of the analytical operations in Burnaby and
Victoria. Reports were provided indicating the extent of compliance and recommendations for changes to achieve compliance.
Gamma Dynacare Medical Laboratories, Brampton, ON
2009 - Conducted a third party audit of a testing process set up in a small community setting to provide timely INR results for local
physicians, to determine the compliance with Ontario Regulations and provide an assurance of patient safety.
Trainor Laboratory, Winnipeg, MB
2009 - Supported the laboratory with the implementation of the basic requirements of a quality management system and preparation for
provincial accreditation. This included an initial gap analysis, review & revision of manuals, development of new manuals where required,
review of associated procedures, design of a document control system and staff education.
Insception Biosciences, Mississauga ON
2005/06 - Conducted an organizational review to determine compliance to AABB Cellular Therapy Standards in
preparation for accreditation. Subsequently contracted to prepare a Quality Manual, develop Quality Systems and
conduct research for the selection of an appropriate LIS to support operations.
Canadian Medical Laboratories, Mississauga, ON
2003 - Surveyed the head office laboratory facility and assessed readiness for Ontario Laboratory Accreditation; submitted a detailed gap analysis report.
King Fahad Medical City, Riyadh, Saudi Arabia
2010 - Invited to prepare and deliver a two day workshop on quality management principles and practices for 20 laboratory staff, as part
of preparation for CAP accreditation.
Clinical and Laboratory Standards Institute (CLSI)
2007 - 2010 - Clinical and Laboratory Standards Institute (CLSI) in partnership with CDC and Ministry of Health and Social Welfare,
Tanzania.
Four year project, funded by PEPFAR, to educate and support the five zonal hospital laboratories in preparation for accreditation to
ISO15189. Site assessment visits once a year and workshops between visits have resulted in significant progress and improvement in
quality of laboratory services. Accreditation of the first laboratory is expected in 2011.
Clinical and Laboratory Standards Institute (CLSI)
2007/08 - In partnership with NIAID/NIH, provided required diagnostic laboratory support to ensure that a
sustainable quality management system was in place for a clinical trial for a malaria vaccine taking place in
Mali, NW Africa. ISO15189 was chosen as the reference standard and working with the staff over a period of six
months, quality practices were implemented and monitored.
The Michener Institute for Applied Health Sciences
2001 - 2004 - Conducted a feasibility study to determine the resource implications of expanding the student
intake for an existing program. Contributed to the educational needs assessment process for the education of
Palestinian health professionals in Lebanon, financial management support for the duration of the CIDA/CCP project
2001 - 2004; final assessment and draft report.
Lunenburg Folk Harbour Society, Lunenburg NS
2006 - Facilitated a strategic planning session with the Board members and Committee Chair persons.
Health Promotion Clearinghouse, Halifax NS
2004 - Retained to facilitate strategic planning with the Steering Committee of this organization and to subsequently prepare a business plan.
CLMA Trillium Chapter, Toronto, ON
2004 - Facilitated a strategic planning session with the Board members and revised the business plan for the organization based on the outcomes of the session.
Nova Scotia Laboratory Managers
2003 - Facilitated an education day on quality systems management, including the development of a strategy for
pursuing changes for Nova Scotia hospital laboratory accreditation.
Lunenburg Queens Falls Prevention Program, NS
2001 to 2003 - Served as project coordinator for a Health Canada/Veteran's Affairs Canada pilot initiative. The
goal to raise awareness among seniors of the risks associated with falls was addressed through several different
strategies presentations, design, development and distribution of promotional materials, participation in seniors
fairs, public service announcements, print, radio and TV, and the production of a video. An extensive evaluation
report was prepared for Health Canada.
Sharing Strengths Society, NS
2003 - Assisted with the implementation of the Carver Model of Governance for the Society's Board of Directors, by
reviewing draft policies and delivering a presentation to Board members.
Canadian Society for Medical Laboratory Science
2003 - Undertook a detailed review of the literature on advanced certification for allied health professionals and
summarized the results of the review in a report to the Board of Directors.
Agreement on Internal Trade Consortium for Medical Laboratory Technology
2003 - Prepared a Discussion Paper on the Issues Arising Out of the Variation in Provincial Occupational Standards
and Requirements for the Practice of Cytotechnology, Cytogenetics and Genetics across Canada
College of Respiratory Therapists of Ontario
2002 - Conducted a review of the issues surrounding accreditation and examinations, facilitated discussion of the
issues by the College's Registration Committee and prepared a summary report detailing options.
College of Medical Laboratory Technologists of Ontario
2001 - Designed and delivered a training program for complaint investigators.
Canadian Network for Asthma Care
2001 - Researched and prepared a summary overview of quality assurance and competence assessment options for health care professionals.
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