The list of satisfied clients includes analytical and clinical laboratories, provincial and municipal government departments and agencies, regulatory and standards agencies, professional societies, hospitals and educational facilities.
Health Canada
2008 - Developed an evaluation tool for the assessment of laboratory services provided to Canadians, and their dependants, stationed with
Canadian Missions overseas as part of the "Public Service Health Overseas Program" project.
New Brunswick Department of Health
2007 - Conducted a comprehensive review and assessment of the current state of public health laboratory support in New
Brunswick in the absence of a Provincial Public Health Laboratory. This included an in depth survey of services
provided, on site visits to regional laboratories and in depth research of the provision of public health laboratory
services nationally. Recommendations and changes required to meet Federal expectations and best practice standards,
together with a business case to address gaps in services and quality, were developed and presented.
Ontario Ministry of Health and Long Term Care, Laboratories Branch
2006/07 - Retained to conduct a third party review of the Eastern Ontario Laboratory Association's (EORLA) business case to
determine the validity of the EORLA service delivery model projections regarding: cost avoidance and efficiencies in
hospital laboratory expenditures; with the expectation of greater efficiency in the use of human, financial,
medical, scientific and technological resources producing a robust and viable integrated laboratory. A detailed
analysis of all aspects of the business case was conducted by a team of eight consultants.
Provincial Laboratory Coordinating Office, Vancouver, BC
2005 - Facilitated the introduction and implementation of quality management principles in all BC hospital laboratories,
as part of a broad Lab-Reinvestment initiative to create a coherent patient-centred laboratory system focused on
seamless service delivery. Medical and technical advisory and working groups were established to develop template
documents, such as a quality manual and procedures for transfusion medicine and to lead the education and
implementation strategies over a period of a year.
Ontario Ministry of Health and Long Term Care, Laboratories Branch
2005 - Conducted a detailed business case analysis of a proposal to provide water testing in Ontario on a cost recovery
basis. The study included an analysis of the water testing process and the associated costs, surveying the Public
Health Units and making recommendations for implementation of a cost recovery fee.
Office of Health Promotion, Halifax, NS
2005 - Sub-contracted by Horizons Community Development Associates as one of five facilitators working with representatives
of organizations involved in injury prevention, to develop evaluation criteria for the provincial injury prevention
strategy.
Ontario Ministry of Health and Long Term Care, Laboratories Branch
2001/02 - Completed an operational review of the Data and Specimen Handling at the Central Public Health Laboratory in Toronto; and
subsequently retained on a second contract to work with the staff to facilitate the implementation of the recommended changes
to meet Ontario Laboratory Accreditation requirements.
Cancer Care Ontario
2006 - Facilitated the implementation of the Pathology Checklist Reporting Project, based on the College of American
Pathologists (CAP) Pathology checklists for cancer surgery. This entailed preparation of technical documents
detailing audit criteria, auditing process, coding rules and glossary of equivalent terms; interviews with Regional
Vice-Presidents; as well as organizing and supporting a three week tour of Ontario in 23 locations, to present
the results of the first audit of 44 hospitals.
City of Ottawa, Utilities and Public Works Department
2003 - Conducted a detailed review of current operations of the Laboratory Services Section, benchmarked against similar
municipally operated water treatment and distribution facilities and proposed an operational strategy to reflect
the need to meet ISO 17025 standards, regulatory requirements and customer expectations, within defined resource
constraints.
VON Lunenburg County, NS
2003 - Prepared and delivered education sessions on caring for the caregiver.
Canadian Blood Services
2002 - Undertook an operational review; process mapping and gap analysis, to optimize efficiency and to ensure all
required standard operating procedures (SOPs) were available. The Canadian Blood Services Toronto Centre was
concerned with ensuring compliance with stringent federal regulatory standards, mandated as a result of The
Report of the Commission of Inquiry on the Blood System in Canada (the Krever Report).
Southlake Regional Hospital, ON
2008 - Undertook a study of pathologist staffing required to support the transition from a small community hospital to a
large regional centre, benchmarking against other similar facilities and studies done nationally as well as in
other countries.
Grand River Hospital, Kitchener, ON
2008 - Developed a corrective action plan for implementation over an 18 month period, based on deficiencies cited in a
recent accreditation site visit and taking into account pans for merging laboratory operations in two facilities.
York Central Hospital, Richmond Hill, ON
2004, 2008 - Facilitated and supported the implementation of a quality management system for the laboratories, including
production of a quality manual, process mapping and development of policies and procedures and staff education
over an eight month period. Requested to return 4 years later to review progress and readiness for second
accreditation in 2009.
Prince Rupert Regional Hospital, BC
2008 - Conducted a review and analysis of current workflow patterns and laboratory layout; developed recommendations and
options for the layout and design of a new laboratory, including the out patient blood collection area. The final
report included supporting documentation such as process maps, movement diagrams and drawings for a number of
potential layouts of the new laboratory space.
Hospital for Sick Children, Toronto, ON
2004 - 2008 - Conducted an operational review of one laboratory division, recommended changes to policies, processes and procedures, organizational structure and facility
design. Retained on a second contract to facilitate the implementation of the changes recommended and ensure that
all of the required procedures were documented. Subsequently engaged for analysis and revision of staff roles
and responsibilities and associated position descriptions. Produced a "Guide to Child-friendly Blood Collection
Procedures" that will be distributed to hospitals and laboratories throughout Ontario.
Campbellford Memorial Hospital, ON
2005 - Facilitated and supported the implementation of a quality management system for the laboratories, based on
provincial laboratory accreditation regulations. This included production of a quality manual, process mapping
and development of policies and procedures and staff education.
Capital District Health Authority, Halifax, NS
2005 - 2007 - Retained to implement quality management systems in all of the thirteen hospital laboratories over a two-year period 2005-2007. Conducted an initial
gap analysis, set up working groups, provided education and guidance.
Baycrest Centre for Geriatric Care, Toronto, ON
2005 - Supported the implementation of quality systems management for the laboratory, including education of staff, production of a quality manual and developing a document control system for laboratory policies, procedures, forms and any other documents as identified.
Centre for Addiction and Mental Health, Toronto, ON
2003 - Assisted the Laboratory's management with the self-assessment of the quality system in compliance with the
Ontario Laboratory Accreditation requirements and prepared an action plan to prioritise improvements required and
to address any remaining non-conformances.
Cape Breton District Health Authority, Sydney NS
2003 - Reviewed the organizational structure of the laboratories within the district and recommended changes that would result in more
efficient and effective operations.
Insception Biosciences, Mississauga ON
2005/06 - Conducted an organizational review to determine compliance to AABB Cellular Therapy Standards in
preparation for accreditation. Subsequently contracted to prepare a Quality Manual, develop Quality Systems and
conduct research for the selection of an appropriate LIS to support operations.
Canadian Medical Laboratories, Mississauga, ON
2003 - Surveyed the head office laboratory facility and assessed readiness for Ontario Laboratory Accreditation; submitted a detailed gap analysis report.
Clinical and Laboratory Standards Institute (CLSI)
2007/08 - In partnership with NIAID/NIH, provided required diagnostic laboratory support to ensure that a
sustainable quality management system was in place for a clinical trial for a malaria vaccine taking place in
Mali, NW Africa. ISO15189 was chosen as the reference standard and working with the staff over a period of six
months, quality practices were implemented and monitored.
The Michener Institute for Applied Health Sciences
2001 - 2004 - Conducted a feasibility study to determine the resource implications of expanding the student
intake for an existing program. Contributed to the educational needs assessment process for the education of
Palestinian health professionals in Lebanon, financial management support for the duration of the CIDA/CCP project
2001 - 2004; final assessment and draft report.
Lunenburg Folk Harbour Society, Lunenburg NS
2006 - Facilitated a strategic planning session with the Board members and Committee Chair persons.
Health Promotion Clearinghouse, Halifax NS
2004 - Retained to facilitate strategic planning with the Steering Committee of this organization and to subsequently prepare a business plan.
CLMA Trillium Chapter, Toronto, ON
2004 - Facilitated a strategic planning session with the Board members and revised the business plan for the organization based on the outcomes of the session.
Nova Scotia Laboratory Managers
2003 - Facilitated an education day on quality systems management, including the development of a strategy for
pursuing changes for Nova Scotia hospital laboratory accreditation.
Lunenburg Queens Falls Prevention Program, NS
2001 to 2003 - Served as project coordinator for a Health Canada/Veteran's Affairs Canada pilot initiative. The
goal to raise awareness among seniors of the risks associated with falls was addressed through several different
strategies presentations, design, development and distribution of promotional materials, participation in seniors
fairs, public service announcements, print, radio and TV, and the production of a video. An extensive evaluation
report was prepared for Health Canada.
Sharing Strengths Society, NS
2003 - Assisted with the implementation of the Carver Model of Governance for the Society's Board of Directors, by
reviewing draft policies and delivering a presentation to Board members.
Canadian Society for Medical Laboratory Science
2003 - Undertook a detailed review of the literature on advanced certification for allied health professionals and
summarized the results of the review in a report to the Board of Directors.
Agreement on Internal Trade Consortium for Medical Laboratory Technology
2003 - Prepared a Discussion Paper on the Issues Arising Out of the Variation in Provincial Occupational Standards
and Requirements for the Practice of Cytotechnology, Cytogenetics and Genetics across Canada
College of Respiratory Therapists of Ontario
2002 - Conducted a review of the issues surrounding accreditation and examinations, facilitated discussion of the
issues by the College's Registration Committee and prepared a summary report detailing options.
College of Medical Laboratory Technologists of Ontario
2001 - Designed and delivered a training program for complaint investigators.
Canadian Network for Asthma Care
2001 - Researched and prepared a summary overview of quality assurance and competence assessment options for health care professionals.
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